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Keynote Address: Glenda Medford, Tourism HR Conference, Antigua & Barbuda

Making excellence a habit: Service, Loyalty and Profitability in the Caribbean Mr. Hugh Riley, Secretary General and Chief Executive Officer of the Caribbean Tourism Organization, Caribbean tourism practitioners and leaders, visiting presenters, thank you for inviting me to share a few thoughts on ‘excellence’ – how to make excellence a habit. As you just heard, I…